REFUND POLICY
Download this policy as a PDF for your records.
Effective Date: 12/05/2025
Last Updated: 12/05/2025
Applies To: Service bookings (assessments and therapy packages) from Restore MyoHealth LLC DBA Restore MyoHealth Myofunctional Therapy / www.restoremyohealth.com
I. REFUND ELIGIBILITY AND CONDITIONS
I.1. Refund Window for Complete Assessments
Customers may initiate a refund request for Complete Assessments under the following conditions:
- The refund request is submitted at least 48 hours before the scheduled Complete Assessment booking date.
I.2. Refund Window for Therapy Packages
Customers may initiate a refund request for Therapy Packages under the following conditions:
- The refund request is submitted within 3 days of Therapy Package purchase.
I.3. Non-Refundable Items
The following items are not eligible for refund under any circumstances:
- Therapy Packages once therapy has been scheduled
- Cost for treatment planning
- Supply Kit assembly and shipping
- Services already rendered (e.g., 1:1 therapy, assessments)
By scheduling your first Orofacial Myofunctional Therapy appointment, you acknowledge:
- You are not entitled to a refund, reversal, or chargeback.
II. REFUND LIMITATIONS
Due to the nature of Orofacial Myofunctional Therapy, extensive time and planning are required to prepare thorough and individualized therapy treatment plans. As such, much of the cost of a therapy package has been incurred before therapy has begun. Therefore:
- Once therapy has started, there is no refund offered.
- Refund requests submitted after 3 days of the Therapy Package purchase date will be refunded 50% of original purchase price.
By requesting a refund after 3 days of the Therapy Package purchase date but before scheduling first therapy appointment, you acknowledge:
- You are not entitled to a full refund, reversal, or chargeback.
- You are entitled to only 50% of original purchase price.
III. REFUND REQUEST INSTRUCTIONS
- Contact customer support via email at [email protected]
- Include name, service purchased, and reason for refund request
IV. REFUND PROCESSING
Refunds will be issued as follows:
- Refunds will be processed to the original method of payment
- Please allow an additional 5–10 business days for the refund to appear on your financial statement
V. DISPUTES, CHARGEBACKS & LEGAL TERMS
In the event of a dispute or chargeback:
- The customer must first follow the refund process outlined in this policy.
- Restore MyoHealth LLC reserves the right to deny or reverse chargebacks that are inconsistent with these stated terms.
- Any unresolved disputes shall be governed by the Dispute Resolution clause within our Terms & Conditions agreement.
VI. QUESTIONS OR SUPPORT
For refund-related questions, please contact:
Our customer support team responds within 1-2 business days.
